Complaints Procedure

All solicitors are regulated by the Solicitors Regulation Authority (SRA). The rules of the Solicitors Regulation Authority can be accessed at

Hamer Childs are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received then please contact us on 01905.724.565 or by way of letter, with a view to the matter being resolved quickly.

If you remain concerned about the matter then you will be referred to our complaints partner, who is Mark Turnbull, who will investigate the matter and respond to you promptly.

If your case is currently being dealt with by Mark Turnbull, then your case will be referred to Gary Harper.

A copy of our complaints handling procedure can be obtained from Mark Turnbull or Gary Harper, as appropriate, upon request.

Please let us know if you have any special needs in relation to language or arising from a disability, for example, the need for large print so that we might make the necessary arrangements for your complaint to be taken.

We have 8 Weeks to consider a complaint.

If we have not resolved your complaint within 8 weeks, then you are able to raise any further concerns with the office of the Legal Ombudsman who are contactable by way of telephone on 0300.555.0333, online at, or, by way of letter at: PO Box 6806, Wolverhampton, WV1 9WJ.

The Legal Ombudsman asks that you do not send original documents as they scan any documents they receive and then destroy what has been sent.

The Legal Ombudsman is a government body which will investigate the way in which any complaint that you have was dealt with by us.

You have up to 6 months to bring your complaint to the Legal Ombudsman.

Your complaint should also be brought to the Legal Ombudsman within 6 years from when the problem first occurred (or within 3 years from when you first became aware of the problem, if it happened more than 6 years ago) and the problem you are complaining about must have taken place after 5th October 2010 (or, if it happened on or before 5th October 2010, you must not have been aware of it until after 5th October 2010).

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