Complaints Procedure

All solicitors are regulated by the Solicitors Regulation Authority (SRA). The rules of the Solicitors Regulation Authority can be accessed at

Hamer Childs are committed to high-quality legal advice and client care. If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you.

You can contact the firm by way of telephone on 01905 724565 by way of letter, or by way of email, with a view to the matter being resolved quickly. 

If you remain concerned about the matter then you will be referred to our complaints partner, who is Mark Turnbull, who will investigate the matter and respond to you promptly.

If your case is currently being dealt with by Mark Turnbull, then your case will be referred to Gary Harper.

Mark Turnbull can be contacted by way of email at

Gary Harper can be contacted by way of email at

A copy of our complaints handling procedure can be obtained from Mark Turnbull or Gary Harper, as appropriate, upon request.

Please let us know if you have any special needs in relation to language or arising from a disability, for example, the need for large print, so that we might make the necessary arrangements for your complaint to be taken.

Please note that we have 8 weeks to consider a complaint.

If we are unable to resolve your complaint within 8 weeks, then you can have your complaint independently looked at by The Legal Ombudsman. The legal ombudsman investigates complaints about service issues with lawyers.

The Legal Ombudsman is contactable by way of telephone on 0300 555 0333, online at, or, by way of letter at: PO Box 6806, Wolverhampton, WV1 9WJ.

The Legal Ombudsman asks that you do not send original documents as they scan any documents they receive and destroy what has been sent.

From 1st April 2023, The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within a year of you realising that there was such a concern.

The requirement to refer your concerns to The Legal Ombudsman within six months of our final response to you remains the same.

Alternative Complaints Handling Body

We are required to inform you that alternative complaints handling bodies (such as Pro mediate, Brow farm, Top Road, Frodsham, Cheshire WA6 6SP, 01928 732455. ) exist which are able to deal with complaints about legal services should both you and we wish to use such a scheme. Whilst it is free to use the Legal Ombudsman service, there is a fee for using an alternative complaints’ handling body. Given the cost and the fact that mediation is not binding on you or us, we see no benefit in this, and it will be unusual for us to agree to such a procedure.

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